2008-05-20T00:04:08 *** dbs has quit IRC 2008-05-20T00:11:45 *** sarabee has quit IRC 2008-05-20T00:13:06 *** miker_ is now known as sarabee 2008-05-20T00:31:18 *** miker__ has quit IRC 2008-05-20T01:47:16 *** Mark__T has joined #openils-evergreen 2008-05-20T02:10:29 *** pinesol has joined #openils-evergreen 2008-05-20T02:36:31 *** pinesol has joined #openils-evergreen 2008-05-20T02:41:25 *** skmurphy has quit IRC 2008-05-20T02:41:26 *** skmurphy_ has joined #openils-evergreen 2008-05-20T02:41:28 *** skmurphy_ is now known as skmurphy 2008-05-20T02:59:08 *** pinesol` has joined #openils-evergreen 2008-05-20T03:03:18 *** phasefx2 has joined #openils-evergreen 2008-05-20T03:11:11 *** pinesol has quit IRC 2008-05-20T03:11:23 *** phasefx2_ has quit IRC 2008-05-20T03:32:41 *** pinesol has joined #openils-evergreen 2008-05-20T03:33:04 *** phasefx2_ has joined #openils-evergreen 2008-05-20T03:42:14 *** pinesol` has quit IRC 2008-05-20T03:45:26 *** phasefx2 has quit IRC 2008-05-20T04:05:16 *** pinesol` has joined #openils-evergreen 2008-05-20T04:05:27 *** berick_ has joined #openils-evergreen 2008-05-20T04:05:39 *** berick has quit IRC 2008-05-20T04:16:15 *** pinesol` has joined #openils-evergreen 2008-05-20T04:22:27 *** pinesol has joined #openils-evergreen 2008-05-20T04:22:27 *** Mark__T has quit IRC 2008-05-20T04:45:43 *** ibb1 has joined #OpenILS-Evergreen 2008-05-20T05:21:22 *** Mark__T has joined #openils-evergreen 2008-05-20T05:30:50 *** Rax has joined #openils-evergreen 2008-05-20T05:31:02 Hello 2008-05-20T05:32:02 Anyone have time to answer a question re: Evergreen for me? 2008-05-20T05:36:14 i guess not.. 2008-05-20T05:36:17 bye 2008-05-20T05:36:35 *** Rax has quit IRC 2008-05-20T08:05:35 *** kbeswick has joined #openils-evergreen 2008-05-20T08:39:29 *** Slazer has joined #openils-evergreen 2008-05-20T09:03:27 *** pmurray_away is now known as pmurray 2008-05-20T09:50:25 *** Mark__T has left #openils-evergreen 2008-05-20T10:45:34 *** rsinger_ has joined #OpenILS-Evergreen 2008-05-20T10:45:34 *** rsinger has quit IRC 2008-05-20T11:09:16 *** pinesol` has joined #openils-evergreen 2008-05-20T11:11:16 *** phasefx2 has joined #openils-evergreen 2008-05-20T11:12:20 *** phasefx2_ has quit IRC 2008-05-20T11:14:08 *** pinesol has quit IRC 2008-05-20T11:14:17 *** mjg_acqfest has joined #openils-evergreen 2008-05-20T11:28:06 *** rsinger_ is now known as rsinge 2008-05-20T11:28:13 *** rsinge is now known as rsinger 2008-05-20T11:57:22 *** pinesol has joined #openils-evergreen 2008-05-20T11:57:22 *** pinesol` has quit IRC 2008-05-20T12:04:57 *** pmurray is now known as pmurray_away 2008-05-20T12:41:01 *** mjg_acqfest has quit IRC 2008-05-20T13:02:15 *** Stareagle has joined #OpenILS-Evergreen 2008-05-20T13:02:57 Hello all, is there anyone around that I may ask a question please? 2008-05-20T13:06:23 i can try to help you 2008-05-20T13:09:28 skmurphy: thanks. I have finaly got Evergreen installed...!! I cannot connect via the Evergreen Staff Client 3 interface though. Any suggestions? 2008-05-20T13:10:11 Are you able to connect via the OPAC? 2008-05-20T13:10:30 (that is, if you point your browser at the EG server, can you see the OPAC?) 2008-05-20T13:11:05 Also, what kind of problem are you having? Do the "Status" and "Version" show up in green as "OK" or do they have some other message on the Staff Client's login screen? 2008-05-20T13:12:12 I get a page up that heads Georgia Library Pines. Is this what you mean? I use http:://eg-server/ 2008-05-20T13:12:34 Both status and message are green 2008-05-20T13:13:03 ok, that's good 2008-05-20T13:13:07 I mean status and version of course. Both show 200 2008-05-20T13:13:14 understood 2008-05-20T13:13:34 what login are you using? 2008-05-20T13:14:07 The first time you log in, you'll need to use the default admin login... that i don't remember, but can look up if no one else here happens to know it 2008-05-20T13:14:16 admin open-ils 2008-05-20T13:14:22 From the installation wiki for ubuntu I am using u admin p open-ils 2008-05-20T13:14:45 what sort of error are you getting? 2008-05-20T13:14:51 method=open-ils.auth.authenticate.init 2008-05-20T13:14:51 params=["admin"] 2008-05-20T13:14:51 THROWN: 2008-05-20T13:14:51 null 2008-05-20T13:14:51 STATUS: 2008-05-20T13:15:16 Network/server failure. 2008-05-20T13:18:37 Workstation heading on the interface screen shows "Not yet configured for the specified server" 2008-05-20T13:18:39 is that in a popup message, or do you have the console running in the background? 2008-05-20T13:20:54 (the method=...." message, not the workstation message) 2008-05-20T13:20:56 I ran the command xulrunner application.ini 2008-05-20T13:21:28 This then produces the dialog box with the error 2008-05-20T13:22:02 in addition a msgbox then displays eg-server:443 uses an invalid security certificate. 2008-05-20T13:22:02 The certificate is not trusted because it is self signed. 2008-05-20T13:22:02 The certificate is not valid for any server names. 2008-05-20T13:22:02 (Error code: sec_error_untrusted_issuer) 2008-05-20T13:24:00 i assume you're clicking "continue" through the "invalid security certificate" message 2008-05-20T13:24:36 so it sounds like something isn't running on your server 2008-05-20T13:26:01 try entering the following in your browser: http://eg-server/gateway?service=open-ils.auth&method=open-ils.auth.authenticate.init¶m=1 2008-05-20T13:26:56 (we're testing to see if the open-ils.auth service is available to take requests; it sounds like it isn't... you may need someone else to help you, if that's the problem) 2008-05-20T13:28:45 what does your browser show for that url? 2008-05-20T13:29:25 yes I click continue. 2008-05-20T13:30:27 a page loads with just {"payload":[],"status":200} on it! 2008-05-20T13:38:16 ok, on your server, lets see if you can reach that service through srfsh 2008-05-20T13:39:23 OK how do I do that please? 2008-05-20T13:39:24 did you follow the wiki steps for firing up srfsh, which can be found at http://open-ils.org/dokuwiki/doku.php?id=installing_evergreen_1.2_on_debian_etch_x86_32-bit 2008-05-20T13:39:34 Ok, on your server 2008-05-20T13:39:38 switch to user opensrf 2008-05-20T13:39:53 (this is also all on that page, but i can talk you through it here, if you like) 2008-05-20T13:40:44 once you've switched to the 'opensrf' user, enter the command "/openils/bin/srfsh" 2008-05-20T13:41:18 you should see something like "srfsh#"... let me know when you get that far 2008-05-20T13:41:53 Yes please. I just recently started on the linux journey!! 2008-05-20T13:43:04 =) Good for you - I'm assuming you're using debian... anyway, have you switched to the opensrf user? 2008-05-20T13:44:54 (the linux command to do that is "su opensrf", which will then ask for a password) 2008-05-20T13:45:28 I installed on ubuntu and don't remember creating an opensrf user although it dies exist. When I su opensrf it asks for a password. I don't know what that is. I assumed opensrf but it says authentication failure. 2008-05-20T13:49:31 the /openils/bin/srfh command returns No Config file found at /home/opensrf/.srfsh.xml 2008-05-20T13:50:48 hmm 2008-05-20T13:51:57 what happens if you enter the command "more /home/opensrf/.srfsh.xml" 2008-05-20T13:52:24 do you see "no such file or directory" or do you see some xml? 2008-05-20T13:52:49 /home/opensrf/.srfsh.xml: No such file or directory 2008-05-20T13:53:10 hmm 2008-05-20T13:53:57 but you can get to the directory /home/opensrf/ (by entering "cd /home/opensrf/"), correct? 2008-05-20T13:55:00 *** pmurray_away is now known as pmurray 2008-05-20T13:58:28 Stareagle: ok, so that file has to be created 2008-05-20T13:59:24 OK. in the /home directory I only have evergreen which is the user I created when I installed ubuntu! 2008-05-20T13:59:45 ah, i see 2008-05-20T13:59:48 ok 2008-05-20T14:00:58 in the ubuntu instructions on open-ils.org it does not mention about creating an opensrf account. I beleive it is done in one of the scripts somewhere. 2008-05-20T14:01:56 Note: I can execute the cgi-bin scripts eg http://eg-server/cgi-bin/usr_group-setup.cgi 2008-05-20T14:03:06 hmm, yes, i'm looking at those install instructions as well. I'm under the impression that the opensrf user is needed to run EG, but I may be mistaken on that account 2008-05-20T14:03:24 you are logged on as 'evergreen' right now? 2008-05-20T14:04:40 yes. I executed the /openils/bin/srfsh command to see in that account and get the srfsh# prompt!! 2008-05-20T14:04:51 ok, excellent 2008-05-20T14:05:15 at that prompt, enter "login adimin open-ils" 2008-05-20T14:05:46 well, it helps if i spell the user name right... try "login admin open-ils" 2008-05-20T14:08:17 what kind of output do you get? 2008-05-20T14:09:23 ???: login admin open-ils 2008-05-20T14:09:54 right, right, when you have the "srfsh#" prompt, enter that command 2008-05-20T14:10:01 so you'll see "srfsh# login admin open-ils" 2008-05-20T14:10:34 after you press enter, you should get some sort of response 2008-05-20T14:16:18 Stareagle: I have to step away for a few minutes; it sounds like something isn't started properly; maybe someone else in the channel can take it from here (I don't really have a ton of experience with trouble shooting the EG server), otherwise, i'll check back in with you when I get back. 2008-05-20T14:16:49 yes I entered it at the srfsh prompt and got 2008-05-20T14:16:52 srfsh 2008-05-20 14:15:44 [DEBG:8380:osrf_app_session.c:222:] open-ils.auth session is stateless 2008-05-20T14:16:52 Unable to fopen log file /home/evergreen/ejabberd-log/srfsh.log for writing; logging to standard error 2008-05-20T14:16:52 srfsh 2008-05-20 14:15:44 [DEBG:8380:osrf_app_session.c:234:] Building a new client session with id [open-ils.auth] [1211307344.839140.12113073448380] 2008-05-20T14:16:52 Unable to fopen log file /home/evergreen/ejabberd-log/srfsh.log for writing; logging to standard error 2008-05-20T14:16:56 srfsh 2008-05-20 14:15:44 [DEBG:8380:osrf_app_session.c:418:] AppSession connecting to router@eg-server/open-ils.auth 2008-05-20T14:16:59 Unable to fopen log file /home/evergreen/ejabberd-log/srfsh.log for writing; logging to standard error 2008-05-20T14:17:02 srfsh 2008-05-20 14:15:44 [DEBG:8380:osrf_app_session.c:374:] App Session [open-ils.auth] [1211307344.839140.12113073448380] resetting remote id to router@eg-server/open-ils.auth 2008-05-20T14:17:05 Unable to fopen log file /home/evergreen/ejabberd-log/srfsh.log for writing; logging to standard error 2008-05-20T14:17:08 srfsh 2008-05-20 14:15:44 [DEBG:8380:osrf_app_session.c:554:] AppSession in queue_wait with timeout 0 2008-05-20T14:17:11 Unable to fopen log file /home/evergreen/ejabberd-log/srfsh.log for writing; logging to standard error 2008-05-20T14:17:14 srfsh 2008-05-20 14:15:44 [DEBG:8380:osrf_app_session.c:374:] App Session [open-ils.auth] [1211307344.839140.12113073448380] resetting remote id to router@eg-server/open-ils.auth 2008-05-20T14:17:17 Unable to fopen log file /home/evergreen/ejabberd-log/srfsh.log for writing; logging to standard error 2008-05-20T14:17:20 srfsh 2008-05-20 14:15:44 [INFO:8380:osrf_app_session.c:522:] [open-ils.auth] sent 80 bytes of data to router@eg-server/open-ils.auth 2008-05-20T14:17:25 Unable to fopen log file /home/evergreen/ejabberd-log/srfsh.log for writing; logging to standard error 2008-05-20T14:17:28 srfsh 2008-05-20 14:15:44 [DEBG:8380:osrf_app_session.c:525:] Sent: [/*--S osrfMessage--*/{"threadTrace":"0","type":"CONNECT"}/*--E osrfMessage--*/] 2008-05-20T14:17:31 Unable to fopen log file /home/evergreen/ejabberd-log/srfsh.log for writing; logging to standard error 2008-05-20T14:17:34 srfsh 2008-05-20 14:15:44 [DEBG:8380:osrf_app_session.c:554:] AppSession in queue_wait with timeout 5 2008-05-20T14:17:37 Unable to fop 2008-05-20T14:17:39 OK skmurphy thanks anyway. Is there anyone else there that might take over please. 2008-05-20T14:19:09 srfsh 2008-05-20 14:15:49 [WARN:8380:srfsh.c:539:] Unable to connect to remote service open-ils.auth 2008-05-20T14:20:22 Stareagle: before I go, try stopping, then starting evergreen 2008-05-20T14:21:26 http://open-ils.org/dokuwiki/doku.php?id=installing_evergreen_1.2_on_ubuntu_7.10 step 25 2008-05-20T14:21:58 *** djfiander has joined #OpenILS-Evergreen 2008-05-20T14:23:09 *** ibb1 has left #OpenILS-Evergreen 2008-05-20T14:23:41 well it seems to have started ok. no errors were returned. 2008-05-20T14:25:31 that sounds friendly. try entering http://eg-server/gateway?service=open-ils.auth&method=open-ils.auth.authenticate.init¶m=1 into your browser again 2008-05-20T14:26:03 you should get something like: {"payload":["3fa995d3e376b79935e2909f8760793b"],"status":200} 2008-05-20T14:27:14 i get {"payload":[],"status":200} 2008-05-20T14:27:31 sadly, we've now reached the end of my troubleshooting ability 2008-05-20T14:27:42 are you on the open-ils mailing lists? 2008-05-20T14:28:07 ok well thank you very much for trying. I'll try the mailing lists 2008-05-20T14:28:36 ok, good luck. sorry I wasn't able to help you more. 2008-05-20T14:31:42 are you able to help me please? 2008-05-20T14:34:02 you can't log in now after that restart? 2008-05-20T14:37:03 no not at all. in the last line of my srfsh logfile it reads srfsh 2008-05-20 14:29:18 [WARN:8484:srfsh.c:539:] Unable to connect to remote service open-ils.auth 2008-05-20T14:37:26 in srfsh: request router opensrf.router.info.class.list 2008-05-20T14:40:35 nothing came back logfile lastline reads srfsh 2008-05-20 14:39:18 [WARN:8484:srfsh.c:539:] Unable to connect to remote service router 2008-05-20T14:40:56 did you set your hostname in the .xml's? 2008-05-20T14:41:29 as far as i know. 2008-05-20T14:41:46 sounds like services didn't start right... usually a hostname issue in the xml's, an improper ejabberd configuration, or such 2008-05-20T14:41:50 how about the other logs? 2008-05-20T14:43:51 other logs? sorry I am new to linux and evergreen. I just moved over from windblows!! 2008-05-20T14:44:11 the Evergreen logs 2008-05-20T14:45:26 /openils/var/log IIRC 2008-05-20T14:48:31 in the /openils/var/log dir there are two files open-ils.search_unix.log storage_unix.log 2008-05-20T14:48:51 heh, services aren't starting right 2008-05-20T14:49:09 sorry misread the screen 2008-05-20T14:49:40 these are the logs I have. 2008-05-20T14:49:43 gateway.log open-ils.supercat_unix.log 2008-05-20T14:49:43 open-ils.actor_unix.log opensrf.collections_unix.log 2008-05-20T14:49:44 open-ils.cat_unix.log opensrf.reporter_unix.log 2008-05-20T14:49:44 open-ils.circ_unix.log opensrf.settings_unix.log 2008-05-20T14:49:44 open-ils.ingest-unix.log osrfsys.log 2008-05-20T14:49:44 open-ils.penalty_unix.log router.log 2008-05-20T14:49:46 open-ils.search_unix.log storage_unix.log 2008-05-20T14:50:01 window was of screen initially 2008-05-20T14:51:30 ok 2008-05-20T14:51:46 see if they have errors of any kind in them... especially near the end 2008-05-20T14:52:50 ok gateway.log osrf_json_gw 2008-05-20 14:26:37 [WARN:5732:osrf_stack.c:94:121130032957323] * Jabber Error is for top level remote id [router@eg-server/open-ils.auth], no one to send my message too!!! 2008-05-20T14:53:02 how about router.log? 2008-05-20T14:55:40 router 2008-05-20 14:22:01 [WARN:6305:osrf_router_main.c:10:] Received signal [2], cleaning up... 2008-05-20T14:55:40 router 2008-05-20 14:22:01 [WARN:6305:osrf_router.c:64:] Top level select call failed with errno 4 2008-05-20T14:55:40 router 2008-05-20 14:22:11 [INFO:8452:osrf_router_main.c:70:] Router connecting as: server: eg-server port: 5222 user: router resource: router 2008-05-20T14:55:40 router 2008-05-20 14:22:11 [INFO:8452:osrf_router_main.c:83:] Router adding trusted server: eg-server 2008-05-20T14:55:43 router 2008-05-20 14:22:11 [INFO:8452:osrf_router_main.c:86:] Router adding trusted client: localhost 2008-05-20T14:56:44 that trusted client thing is wrong I think 2008-05-20T14:56:49 *** Stareagle has quit IRC 2008-05-20T14:57:24 *** Stareagle has joined #OpenILS-Evergreen 2008-05-20T14:57:32 that trusted client thing is wrong I think 2008-05-20T14:57:40 check your configurations 2008-05-20T14:57:44 both open-ils and ejabberd 2008-05-20T14:58:32 ok.. silly question what is ejabberd and why? 2008-05-20T14:58:52 ejabberd, the jabber server 2008-05-20T14:59:06 unless you're using something else 2008-05-20T14:59:44 oh ok well I'll go and check everything to make sure I have done it correctly. Thanks for your help.. 2008-05-20T15:48:25 *** sarabee has quit IRC 2008-05-20T15:55:08 *** kbeswick has quit IRC 2008-05-20T15:55:11 *** Slazer has quit IRC 2008-05-20T16:05:41 *** sarabee has joined #openils-evergreen 2008-05-20T16:07:09 *** Stareagle has quit IRC 2008-05-20T16:13:26 *** miker_ has joined #openils-evergreen 2008-05-20T16:13:52 *** Stareagle has joined #OpenILS-Evergreen 2008-05-20T16:14:08 *** mjg_ has joined #openils-evergreen 2008-05-20T16:24:56 *** Stareagle has quit IRC 2008-05-20T17:01:59 *** pmurray is now known as pmurray_away 2008-05-20T17:30:25 *** mjg_ has quit IRC 2008-05-20T17:32:05 Other than the fact that it didn't work right, can anyone help me figure out what the significance of this is (in terms of what I should do to, you know, fix it....)? 2008-05-20T17:32:06 autogen.sh /openils/conf/opensrf.xml 2008-05-20T17:32:08 Updating fieldmapper 2008-05-20T17:32:09 * ! EXCEPTION ! * 2008-05-20T17:32:11 TYPE: OpenSRF::EX::Config 2008-05-20T17:32:13 Mess: Config Exception 2008-05-20T17:32:14 Mess: JPeer could not load all necesarry values from config 2008-05-20T17:32:16 Loc.: 71 OpenSRF::Transport::SlimJabber::PeerConnection 2008-05-20T17:32:17 Loc.: /openils/lib/perl5/OpenSRF/Transport/SlimJabber/PeerConnection.pm 2008-05-20T17:32:19 Time: Tue May 20 17:29:43 2008 2008-05-20T17:32:20 Updating web_fieldmapper 2008-05-20T17:32:22 * ! EXCEPTION ! * 2008-05-20T17:32:23 TYPE: OpenSRF::EX::Config 2008-05-20T17:32:25 Mess: Config Exception 2008-05-20T17:32:26 Mess: JPeer could not load all necesarry values from config 2008-05-20T17:32:28 Loc.: 71 OpenSRF::Transport::SlimJabber::PeerConnection 2008-05-20T17:32:30 Loc.: /openils/lib/perl5/OpenSRF/Transport/SlimJabber/PeerConnection.pm 2008-05-20T17:32:31 Time: Tue May 20 17:29:43 2008 2008-05-20T17:32:33 Updating OrgTree 2008-05-20T17:32:35 2008-05-20T17:33:11 BTW, are actor.stat_cat_entry values prepopulated by autogen.sh? (Or should I look elsewhere for the fact that we see 1, 2, 3 as the values?) 2008-05-20T17:36:27 I don't think autogen.sh does any updates to the db, it should just be creating static javascript files based on values in the db 2008-05-20T17:36:50 never saw the JPeer message before 2008-05-20T17:46:04 *** djfiander has quit IRC 2008-05-20T17:54:25 No, I knew it wouldn't update the DB, but what the librarians are seeing in the staff client is just numbers (rather than the names and values of the stat-cats and their entries). 2008-05-20T17:55:04 those are pulled directly from the database during login 2008-05-20T19:33:17 *** skmurphy has quit IRC 2008-05-20T19:33:33 *** skmurphy_ has joined #openils-evergreen 2008-05-20T19:33:35 *** skmurphy_ is now known as skmurphy 2008-05-20T20:03:53 *** lisppaste6 has quit IRC 2008-05-20T20:15:24 *** lisppaste6 has joined #openils-evergreen 2008-05-20T21:28:14 *** mjg_ has joined #openils-evergreen 2008-05-20T21:29:43 *** dbs has joined #openils-evergreen 2008-05-20T21:32:11 i guess miker_ / eeevil / berick successfully have wireless 2008-05-20T21:32:20 yep 2008-05-20T21:32:24 gotta decent signal 2008-05-20T21:33:55 poor djfiander 2008-05-20T21:34:04 livin' in the dead zone 2008-05-20T21:34:44 but he can admire his pretty mac 2008-05-20T21:34:49 heh 2008-05-20T21:41:19 *** miker__ has joined #openils-evergreen 2008-05-20T21:47:17 *** sarabee has quit IRC 2008-05-20T21:47:57 *** miker_ is now known as sarabee 2008-05-20T21:48:04 *** miker__ is now known as miker_ 2008-05-20T22:39:37 *** miker_ has quit IRC 2008-05-20T22:39:46 *** miker_ has joined #openils-evergreen 2008-05-20T22:47:01 *** mjg_ has quit IRC 2008-05-20T22:47:18 *** mjg_ has joined #openils-evergreen 2008-05-20T23:07:07 *** miker__ has joined #openils-evergreen 2008-05-20T23:07:39 *** dbs_ has joined #openils-evergreen 2008-05-20T23:19:50 *** miker_ has quit IRC 2008-05-20T23:20:00 *** miker__ is now known as miker_ 2008-05-20T23:22:36 *** mjg_ has quit IRC 2008-05-20T23:22:42 *** mjg_ has joined #openils-evergreen 2008-05-20T23:28:28 *** dbs has quit IRC 2008-05-20T23:44:24 *** mjg_ has quit IRC