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--- dev:bug_wrangler:faq [2012/05/03 10:55]
dyrcona [Bug Status Definitions]
+++ dev:bug_wrangler:faq [2013/04/22 17:37] (current)
yboston
@@ Line 1: / Line 1: @@
 ====== Evergreen Bug Wrangler FAQ ======
+===== Reporting Bugs on Launchpad =====
+If you would like to report a public bug for Evergreen, please do so on our **[[https://bugs.launchpad.net/evergreen|Launchpad bugs site]]**.
+When reporting a bug, please include as much information as you can:
+  * The version of Evergreen that you are using.
+  * The version of the PostgreSQL database server that you are using (if known).
+  * The version and flavor/distribution of the operating system that hosts your Evergreen installation (if known).
+  * The version of OpenSRF that you use with Evergreen (if known).
+  * What steps you took that trigger the bug.
+  * What happened.
+  * What you expected to happen.
 Frequently, users have questions regarding the different statuses and importance values assigned to bugs on Launchpad.  This page provides general definitions for the various tags that bugs get assigned as they move throughout their lifecycle.
@@ Line 25: / Line 39: @@
 ===== Assignments =====
-//Needs expansion//
+Assignments are used to show who is currently looking at a bug, either writing code or looking over code to be merged into the main code base. It is a convenience so that other developers know that someone else is still busy with some work on the code.
+When you have finished either writing or reviewing the code, please remove your assignment from a bug. If you were reviewing code and you have questions for the programmer, you may reassign the bug to them as a signal that the code still needs work. If you do this, you should also add a comment to the bug explaining why you think the code needs more work or asking your questions.
 ===== Milestones =====
 //Needs expansion//